Thrill Experiences
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Missing or lost voucherIf you’ve ordered an e‑voucher but can’t find it in your inbox, don’t worry - this is usually easy to fix.1. Check the email address on your receiptYour e‑voucher is sent immediately after your order is placed. If the email address entered at checkout was i...What does the gift pack look like?It's amazing and fully personalised - to take a peep, visit Packaging and Delivery.How long will I have until the experience voucher must be used?The value of the experience voucher is valid for 5 years. However, you must redeem the voucher and take the experience within 12 months of the issue date. If you do not, and the price of the experience increases, then you must pay the increase in the price...How long will it take for my order to arrive?You can check when your order was shipped and where it is in the network through My Thrills. We ship items the same day if your order is received by 3 pm AEST.Our normal delivery timescales are: E-voucher: Delivery within a few minutes to your inbox. Check...Where can I find the availability of an experience?If you are purchasingIf you are purchasing, the availability is displayed alongside the experience details in the 'Select Tickets and Book Now' or under the Availability tab. If you have a voucherIf you already have a voucher, click the Use Voucher button a...How do I make a booking using my voucher?To make a booking using your voucher, follow these easy steps: Click on Use Voucher, located at the top of the webpage. Once there, log in and provide your details and preferred date and time for the experience. Your booking will be confirmed via email with...Do I need to book and take the experience within 12 months?Yes. You need to book and take your experience within 12 months of purchase. If you haven't booked and taken the experience within 12 months from the date of purchase, the value of your voucher reverts to credit and is available to use until the expiry date.How do I change the date of my experience?Regretfully, Thrill Experiences is unable to amend existing bookings.Given that the service provider will have already reserved a spot for you and potentially arranged logistics for the day's event, it is recommended that you contact them as soon as possibl...Can I extend my voucher's expiry date?Vouchers have a 5-year expiry and cannot be extended under any circumstances.How do I rebook as the operator cancelled my booking?If the operator cancels your booking, you can arrange an alternative date directly with them. We strongly recommend contacting the operator promptly to reschedule, as available dates may fill up quickly due to high demand. The operator's details can be found on your original booking confirmation email, or if you have a Thrill account, you can find them in My Bookings.
If you try rebooking using your voucher, our system may not accept it if the operator expects you to contact them to rebook.