Thrill Experiences
How can we help?
Find clear answers or chat with our support assistant.
Need help with My Account?
Can I view my booking online?Absolutely. To view your booking, visit My Thrills and select My Bookings from the list of available options. Scroll down the list to find your booking and view the full details.Please note that the booking details can be out of date if you have made altern...How do I change my password?Visit this link to change your password.I cannot find my order when I sign into My Thrills account. Why is this?When placing an order, you can either check out as a guest or sign in to your Thrill Experiences account. It is likely you placed an order as a guest so the order does not show in your account.What can I do in My Thrills?Once you are signed into your Thrill Experiences account, you can view a snapshot of recent activity, update your information, redeem a voucher, exchange a voucher, manage reminders, resend e-vouchers, view thrill credit and view bookings.My Thrills gives y...How do I sign in and out of my account?To Sign In Select 'My Thrills' at the top of the Thrill Experiences website. Select 'Sign in to My Thrills' You are directed to the log in page where you enter your email and password. To Sign OutSelect Log Out from the bottom of the sidebar.Can I track my order through My Account?My Account shows when your order was shipped and provides a tracking code with a link to Australia Post's website. Click the link and you can view detailed information on the location of your order.I'm having trouble logging into My Account - help?We regret to hear about your login difficulties. If you enter the correct email address and password, access to your account should be straightforward. Please consider the following suggestions: Verify if you've previously created an account with us. If not...Why do I need to create an account to order or use a voucher?'My Account' is a dynamic feature on our website, designed to enhance your experience with us. For comprehensive access to all order details and voucher options, including past orders, thrill credit, booking and more. This gets you one step closer to reveli...I reset my password but I don't receive the reset email to complete the task?If you've checked your junk and spam folders and still haven't found any communication from us, it's likely that you haven't created an account with us yet.By initiating the process to create a new account using your email, you should be able to move forwar...I'd like to create a Thrill Experiences Account without ordering or having a voucher. Is this ok?Certainly! To gain access to all the available options, within My Thrills, you can simply create an account using your own email address and personal details. This will provide you with a comprehensive view of our exciting experiences!Can you replace a lost voucher?Vouchers should be treated like currency because they can be transferred, exchanged and used by the person who holds the voucher details. For this reason, we need to verify the request before issuing or resending a voucher. If the purchaser has an accountIf...Can I delete My Thrills?There is currently no self-service option for deleting your Thrill Experiences account, but we can help if you would like to make this request.Please note that your account is used to access My Thrills, where you can manage voucher options, booking instruct...
