Why can’t I see my order in my account?
When placing an order, you can either check out as a guest or sign in to your Thrill Experiences account.
Your account only displays orders placed while you were signed in. If an order is missing, you most likely completed the purchase as a guest. Don’t worry - your order is still valid, and your receipt will have been sent to the email address entered during checkout.
If you cannot locate your receipt email or need help finding your order, please contact us with your name, email address and approximate purchase date.