Thrill Experiences
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Can I send an Instant Booking as a gift?With an Instant Booking, no physical gift packs are available. Instead, you receive an instant booking confirmation via email with all the details you need to prepare for the big day.How do I place an order?To place an order, start by browsing the Thrill Experiences website and adding the experience you want to your cart by clicking the Add to Cart button. The checkout page opens. Check Yes if you want a gift box or No if you want an e-voucher emailed. Click o...How does it work?Check out the how it works page for full details on purchasing, thrilling, booking and enjoying.I was charged but did not receive my order. What should I do?If you have been charged but have not received your order confirmation or voucher, please check a few things first.Check your emailYour order confirmation is sent by email shortly after your order is completed.Please check: your inbox; your junk or spam fol...Missing or lost voucherIf you’ve ordered an e‑voucher but can’t find it in your inbox, don’t worry - this is usually easy to fix.1. Check the email address on your receiptYour e‑voucher is sent immediately after your order is placed. If the email address entered at checkout was i...Will prices or payment details appear on the gift voucher?No. Prices, payment details and billing information do not appear on the gift voucher.Your gift voucher is designed to be given to the recipient, so it will show the experience details and any gift message you included, but it will not show how much you pai...What does the gift pack look like?It's amazing and fully personalised - to take a peep, visit Packaging and Delivery.How long will I have until the experience voucher must be used?The value of the experience voucher is valid for 5 years. However, you must redeem the voucher and take the experience within 12 months of the issue date. If you do not, and the price of the experience increases, then you must pay the increase in the price...I've got the personal message wrong on my order. Can I update it?Should you need to modify your personal message, we encourage you to connect with us as soon as possible.If your order has not yet been processed, we'll be more than happy to accommodate your request to amend the name and message.Regrettably, once the order...I need to receive the voucher very quickly - help?All our experiences are available as an e-voucher, which are sent to your inbox within minutes of placing an order. You can personalise the e-voucher with a name and message.How long will it take for my order to arrive?You can check when your order was shipped and where it is in the network through My Thrills. We ship items the same day if your order is received by 3 pm AEST.Our normal delivery timescales are: E-voucher: Delivery within a few minutes to your inbox. Check...Can I use a dollar value gift card together with a discount or promotional code?If purchasing from the Thrill Experiences website, you cannot apply a discount or promotional code in conjunction with a dollar value gift card.What is an Instant Booking?Instant Bookings offer you the advantage of immediate reservations, ensuring your chosen date and time are locked in and guaranteed. The dates and times showcased within Instant Booking are directly sourced from the operator providing the experience, ensuri...What is your refund policy?Thrill Experiences is committed to your satisfaction and offers a refund policy under certain conditions. If you wish to request a refund on vouchers, please ensure you do the following: Submit a written request within 28 days of the original purchase date....I want a refund, but I bought my voucher more than 28 days agoWe are unable to issue a refund for 'Change of Mind' where the purchase was made more than 28 days ago as advised in our terms and conditions, however, you are still able to exchange your voucher for credit and use the credit towards an alternative experience.Where can I find the availability of an experience?If you are purchasingIf you are purchasing, the availability is displayed alongside the experience details in the 'Select Tickets and Book Now' or under the Availability tab. If you have a voucherIf you already have a voucher, click the Use Voucher button a...I'm having trouble logging into My Account - help?We regret to hear about your login difficulties. If you enter the correct email address and password, access to your account should be straightforward. Please consider the following suggestions: Verify if you've previously created an account with us. If not...Can I hold a booking place before I complete a purchase?Regretfully, we are unable to hold a date before a purchase is made. Places are limited and taken on a first-come, first-served basis.Do I need personal insurance to take an experience?Each experience and activity come with its unique risks. Our experience operators provide us with documentary evidence of insurance that we keep on file. However, for peace of mind, we encourage you to enquire about and view the experience operator's insura...How do I get a refund for physical items like a hamper?Please note that we cannot process 'Change of Mind' refunds for experiences that have already been booked or redeemed. This restriction also applies to Instant Bookings, dollar value certificates, gift cards, gift boxes, or direct ship items (physical produ...Will the gift pack fit into a letterbox?The gift packaging for all Thrill Experiences is designed with convenience in mind, approximately A5 in size, to ensure a perfect fit for a standard Australian post box. If for any reason it does not fit, rest assured you will still be able to retrieve it f...Does the packaging contain anything that gives away the content?Our packaging is nondescript (we wouldn't want to spoil the surprise). There is nothing on the outside of the package that stipulates it is from Thrill Experiences.Do you deliver outside Australia?We are only able to deliver posted items within Australia at this time. E-Vouchers, however, can be delivered anywhere in the world.