Thrill Experiences
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Placing a Booking
Can I book by phone?No. Voucher details must remain secure and are needed when booking. To book, select USE VOUCHER at the top of the Thrill Experiences website.Can I pay the difference if my voucher does not cover the full price?Yes. If your voucher or Thrill Credit does not cover the full price of the experience you would like to book or purchase, you can usually pay the difference at checkout.This commonly happens when: you exchange your voucher for a higher-priced experience; th...How do I make a booking using my voucher?To make a booking using your voucher, follow these easy steps: Click on Use Voucher, located at the top of the webpage. Once there, log in and provide your details and preferred date and time for the experience. Your booking will be confirmed via email with...I have a voucher but I don’t know who bought it. Can you help?For privacy and security reasons, we cannot disclose the purchaser’s personal details unless we are satisfied that the request is authorised.If you have received a Thrill Experiences voucher, the purchaser’s name may be shown on the voucher or gift message....My passkey doesn't work when I try to redeem my voucher. How do I fix it?Have you ever tried to redeem a voucher or passkey but ran into unexpected issues? You're not alone! We're here to help you navigate common errors when using a pass key so you can redeem your voucher smoothly and enjoy your experience without hiccups. Let’s...My voucher has expired. Can I still use it?Once a voucher has passed its expiry date, it can no longer be used, exchanged, extended or redeemed for Thrill Credit.The expiry date is shown on the voucher and represents the final date the voucher can be used. After this date, the voucher has no remaini...Do I need to book and take the experience within 12 months?Yes. You need to book and take your experience within 12 months of purchase. If you haven't booked and taken the experience within 12 months from the date of purchase, the value of your voucher reverts to credit and is available to use until the expiry date.How do I make a change to a booking?You may be able to change the date or time of your experience subject to the operator's terms and conditions. To request the change, please get in touch with the operator directly using the information on your booking request or confirmation email. Regretfu...Where can I find the availability of an experience?Redeem now: When you redeem your voucher, you are presented with a calendar of dates to select from. Not quite ready: If you are not ready to book, visit the product page. You can search for the product in the Search bar at the top. Once on the product page...How far in advance should I book?We recommend you book at least 14 days in advance of the date. Allow longer during peak times such as weekends and holiday periods, where places can quickly book out.How do I change the date of my experience?Regretfully, Thrill Experiences is unable to amend existing bookings.Given that the service provider will have already reserved a spot for you and potentially arranged logistics for the day's event, it is recommended that you contact them as soon as possibl...Can I extend my voucher's expiry date?Vouchers have a 5-year expiry and cannot be extended under any circumstances.How do I rebook as the operator cancelled my booking?If the operator cancels your booking, you can arrange an alternative date directly with them. We strongly recommend contacting the operator promptly to reschedule, as available dates may fill up quickly due to high demand. The operator's details can be found on your original booking confirmation email, or if you have a Thrill account, you can find them in My Bookings.
If you try rebooking using your voucher, our system may not accept it if the operator expects you to contact them to rebook.I need to contact the operator. Where are their details?When you complete a request for a booking/ redeem your voucher, the operator's details are displayed on the screen. A copy of these details is sent to you via email. You can also view the operator's details against your booking with the Bookings section of...I've not received a booking confirmation. What should I do?Should you not receive a booking confirmation within 48 hours of making your reservation, we recommend contacting the operator directly at your earliest convenience. You can find the operator's contact details on the booking request sent to you. Additionall...The activity/ experience is no longer available. I have a voucher for it, what do I do?All experiences and activities are subject to removal at any time and without notice.If an experience is removed and the provider is no longer honouring bookings, and as a result you were unable to complete a booking within 12 months of purchase, you can re...Can I transfer my booking to someone else?Once you redeem your voucher, it cannot be transferred to another person, and the operator will be expecting you on the confirmed date. If you wish to transfer a confirmed booking, we recommend that you contact the service provider to arrange.