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Exchanging a Voucher
How do I find the remaining credit balance?To view your Thrill Credit, sign in to your Thrill Experiences account to access My Thrills. Select Thrill Credit from the list of options to view the remaining balance.How do I find the value of my voucher before I exchange it?You can use the Exchange Voucher option within the Use Voucher option.Select the exchange option and enter your voucher details to proceed.Why won't it let me exchange my voucher online?To exchange a voucher, it must: Be valid - exchanges are available up to the expiry date marked on the voucher. Be open and unused - If you have used your voucher to make a booking, it cannot be exchanged at a later date. If you had a booking and it was can...How do I exchange my voucher?Vouchers can be converted to credit under specific conditions: the voucher must be valid, not have been purchased with credit, and remain unredeemed.Vouchers can be exchanged for credit of equal value, carrying the same expiration date as the original vouch...Can I change the name on a voucher I have?Yes. Thrill Experiences can update the name on the voucher and reissue the voucher to the same email address displayed on your original order. To change the name, contact Thrill Experiences via the Help system. Select the Help icon at the bottom right and e...
