Thrill Experiences is a fully online Customer Service team. We’re here to help via live chat, email and social media.
Before contacting us, the quickest option may be to complete your request online.
Do you want to exchange your voucher?
We offer free exchanges if you would like to switch to a different experience.
To exchange your voucher, first convert it to Thrill Credit. You can then use that credit towards another experience of your choice.
To begin, visit Use Voucher and select Exchange Voucher.
Do you want to book your experience?
You can use your voucher to book online.
To get started, visit Use Voucher and follow the booking steps.
Still need help?
Our Customer Service team is available Monday to Friday, 9:00 am to 4:00 pm AEST, excluding public holidays.
Live Chat
Click the help icon at the bottom right of the website to start a conversation. You can say Leave Message at any time.
Our AI assistant will first try to help by suggesting useful articles and answers. If it cannot resolve your enquiry, it can transfer you to a Customer Service team member during support hours.
Email / Contact Form
Click the help icon at the bottom right of the website. If no team member is available, you can complete the contact form, and we’ll respond as soon as possible.
Social Media
You can also contact us through Facebook or Instagram by sending us a message.